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Mediation Training Short Course

Mediation Training Short Course

Through our intensive and experiential course, you’ll learn to facilitate mediation, a structured and facilitated negotiation process for resolving disputes.

You will gain the practical skills needed to be a mediator - an independent and impartial person who assists people in conflict to generate options, negotiate agreements and resolve disputes.

You will develop and gain the knowledge and skills of the mediation process, and how to apply these when working with clients, customers and colleagues, including across workplaces and community settings.

This course offers:

  • An interactive learning experience with online and face-to-face blended learning solutions – engaging where you ask questions and interact and, see skills demonstrated and practice first-hand
  • Highly-experienced trainers, practitioners, clinicians and facilitators with experience in corporate, family and community mediation
  • A leading provider of mediation and dispute resolution services for over 30 years, we continue to deliver both funded and unfunded services

Upcoming course dates/times

October 2021

  • 18 October: Online materials available, introductory webinar 10am to 11:30am
  • 9, 10, 11 November: Face-to-face workshops in Camberwell, 9am to 5pm daily
  • 15 November: Assessment day (optional) in Camberwell

Contact us

Training and Development Team
Phone: (03) 8573 2222


Please see 'Upcoming course dates/times'

$4802 (includes course and optional assessment day)
Blended online and face-to-face delivery in Camberwell, Victoria, Wurundjeri Country
Download the course flyer [PDF, 376KB]

More information

Do you have a burning question you would like to ask about this course before enrolling?
We offer 45-minute Learn More webinars, during which our experienced course facilitators provide information about this course, address any questions you may have, and assist you to make a decision about applying.

Those interested in learning about resolving disputes and conflicts in their workplace or personal life, and those who want to start a career or become a nationally accredited mediator.

Upon completing the course, you can elect to undertake an additional day of assessment to become an accredited mediator, in accordance with the national practice standards set by the National Mediator Accreditation System (NMAS). The course covers all requirements of the NMAS. Relationships Australia Victoria is a Recognised Mediator Accreditation Body (RMAB).

NMAS accreditation also provides an entry pathway into the CHC81115 Graduate Diploma of Family Dispute Resolution.

Please note that the listed price of $4802 includes the cost of the optional assessment day. If you would like to enrol in the course only, without the additional assessment day, please contact us via the details listed below.

You’ll start by completing a series of online modules, which will include readings, interactive activities, demonstrations, video presentations and collaborative learning, to provide you with the theory and knowledge required to move on to practical activities.

These online modules should take you two days, or approximately 14 hours, to complete. This will vary based on your learning style.

You’ll then attend three days of face-to-face workshops, involving a range of interactive activities designed to maximise your learning and enable you to develop mediation skills in a safe and supportive environment.

Our highly-experienced trainers will be available during the course to provide additional learning and feedback opportunities.

The course will equip you with the knowledge and skills required to:

  • understand the theory and practice of the mediation process
  • assess if a conflict is suitable for mediation
  • facilitate the mediation process
  • understand how mediation can be applied in a variety of contexts
  • respond to specific issues that may arise in the process (for example, family violence)
  • assist parties to document mediation agreements.

Online learning

Mediation overview

  • ADR models
  • Facilitative mediation
  • Characteristics of a facilitative mediator
  • NMAS standards

Mediator skills

  • Communication skills
  • Mediation strategies
  • Ethics and self-care
  • Complexities in mediation

Mediation process

  • Process stages
  • Pre-mediation
  • Mediation formats
  • Agreements

Face-to-face workshops

  • Practical activities
  • Knowledge and skill consolidation
  • Simulated mediations with NMAS accredited coaches

Assessment day

  • Simulated client mediation sessions
  • Assessors to observe and identify required micro-skills for mediation
  • Successful completion enables NMAS accreditation

Astrid Horter is the Program Leader FDR and Mediation Training at RAV. She holds tertiary qualifications in law and psychology and is an experienced mediator, FDRP and child consultant. Astrid coordinates RAV’s Graduate Diploma of FDR, Mediation Training Short Course, and delivers training for RAV and external organisations. Astrid has extensive experience working in community organisations as a clinical supervisor, trainer and manager.

Lilia Szarski is an accredited mediator, family dispute resolution practitioner (FDRP) and experienced trainer, including of our Graduate Diploma of Family Dispute Resolution (FDR). Lilia is also a clinical supervisor and registered psychologist.

To register your interest, please complete the form below.

Once you have registered for this course, our training team will contact you to provide confirmation of your enrolment.

"I really enjoyed the course. It was delivered with a mix of activities/role plays and information. Very clear and in depth."

"All the theory is relevant, and the role playing outcomes are all the things I will be applying to my new career in mediation."

Register now

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