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Negotiation and Conflict Management

Negotiation and Conflict Management

Conflict occurs when there is a perceived difference between the interests of the parties concerned and a belief that both sets of interest cannot be met simultaneously.

This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies.

We will also provide some useful approaches to negotiation that assist parties to reach a mutually beneficial outcome.

Learning outcomes

In this workshop, participants will gain:

  • an understanding of conflict, and the indicators of conflict
  • an understanding of your own response to conflict
  • conflict management strategies and ways to apply them to different situations
  • skills to implement a collaborative and solution-focused approach to conflict management
  • self-care strategies and ways to manage the emotional response of being involved in conflict.

Ideal for

Community organisation workers, school staff, health professionals, and anyone who would like to learn more about resolving conflict constructively in different settings.

About the presenters

Astrid Horter is the Program Leader Family Dispute Resolution (FDR) and Mediation Training at Relationships Australia Victoria (RAV). She holds tertiary qualifications in law and psychology and is an experienced FDR Practitioner (FDRP) and child consultant. Astrid coordinates RAV’s Graduate Diploma of FDR, Mediation Training Course, and delivers training for RAV and external organisations. Astrid has extensive experience working in community organisations as a clinical supervisor, trainer and manager.

Adrien March is an FDRP with a broad base of skills and experience, including mediation practice, training and dispute resolution research. Her practice experience covers mediating using facilitative and transformative models in the FDR and National Mediation Accreditation System (NMAS) schemes. Adrien’s specialisations include working with rainbow families and high conflict disputes. Her training expertise includes course development and conducting FDR and NMAS training, coaching and evaluation for RAV and other organisations.

Workshop requirements

Please note, in order to participate in this workshop, you will need access to the following:

  •  Desktop or laptop computer
  •  Reliable internet connection
  •  Headphones
  •  Microphone/speakers
  • Webcam (built in to your computer, or input separately)

Other information

  • When you click to register, you will be taken to our new and improved payment gateway. Once you complete your registration you will receive an email detailing how to access your learning event in our Moodle Learning Management System.
  • Registration cut-offs: 
    • Workshop registrations will close two business days before the event.
    • Workshops must be paid for at least two business days before the training date, or your registration will be cancelled. 
  • Training Workshops Cancellation Statement [PDF, 1MB] 

Future workshops

We're also delivering this training on 7 September. Register now.

Contact us

Training and Development Team
Phone: (03) 8573 2222



9:30am-12:30pm AEST on Wednesday 27 April 2022

$220 including GST
Online (Zoom)
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