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The Casual Counsellor

The Casual Counsellor

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances.

Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event.

Other situations where a person may need to be the ‘casual counsellor' include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

Learning outcomes

By the end of this workshop, participants will be able to:

  • identify when a colleague/staff member/client is not coping emotionally
  • apply knowledge of how to decide when to intervene or assist
  • demonstrate basic counselling skills including listening, using empathy, questioning and reframing
  • apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

About the presenter

Lucille Hart is an experienced facilitator at Relationships Australia Victoria. She holds qualifications in psychology, the social sciences and meditation and is experienced in the provision of mental health, healthy relationship, rehabilitation, family violence, youth and psychoeducational services. Lucille has substantial experience working in community organisations as a coordinator, trainer and facilitator and regularly provides training for government and non-profit organisations in areas including healthy relationships, wellbeing, vicarious trauma, professional boundaries and managing difficult conversations.

Registration information

  • Registrations for scheduled workshops close 48 hours before the event.
  • Workshops must be paid for at least 2 business days before the training date, or your registration will be cancelled. 
  • If paying by invoice, proof of payment needs to be provided at least 24 hours ahead of the event.

Training Workshops Cancellation Statement [PDF, 1MB] 

Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected]


9:30am - 12:30pm AEST on Monday 26 June 2023

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