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Executive team and Board

Executive team and Board

Executive team


Dr Andrew Bickerdike - Chief Executive Officer

Dr Andrew Bickerdike holds tertiary qualifications in both economics and psychology, and a Doctorate in Dispute Resolution. Andrew has experience and specialist training in individual, marital and family therapy, and family dispute resolution, and has practiced as a mediator and family dispute resolution practitioner for over 20 years.

Andrew has a particular interest in research and evaluation and has initiated and implemented many research projects examining the efficacy of family services programs, in particular mediation services, in the naturalistic setting. He has recently been an industry partner in three current large Australian Research Council Linkage research projects. Collectively these research activities have attracted national and international interest and have influenced the design of models of practice.

Andrew holds positions on external boards, committees and advisory bodies including:

  • Member of the Family Law Council
  • Board Member of Relationships Australia National
  • Board Director of the Mediation Standards Board
  • Board Member of the Australian Chapter of the Association of Family and Conciliation Courts'
  • Member of the Australian Dispute Resolution Advisory Council (ADRAC)
  • Former member of the Subject Matter Expert Group for the Community Services and Health Industry Skills Council – Family Services
  • Chair of Relationships Australia National Family Dispute Resolution Network
  • Chair of Relationships Australia National Research Network
  • Member of the Australian Institute of Company Directors
  • Former Part-Time Commissioner of the Australian Law Reform Commission to the Review of the Family Law System (appointed June 2018)
  • Former Member of the Family Court of Australia Expert Reference Panel
  • Former Member of the National Alternative Dispute Resolution Advisory Council (NADRAC).


Shiranthi Sivarajah - Chief Financial Officer & Company Secretary

Shiranthi Sivarajah has responsibility for the sound and proactive stewardship of the organisation’s finance, long-term sustainability and business management. She is responsible for the leadership of the corporate services areas of Information Communication and Technology, administration, assets and property management, executive support and business contract compliance.

Having more than 15 years’ experience in financial and operational management within the private and community-based not-for-profit sector, Shiranthi provides a commercial focus with the ability to streamline business operations that drive growth, sustainability, increase efficiency and bottom-line surplus. Shiranthi holds a Bachelor’s degree in Commerce, with majors in Accounting and Business Law, and is a member of both AICD and CPA.


Suzanne Ichlov - General Manager Operations

Suzanne is a highly-experienced health, community and education industry professional, with extensive experience in the not-for-profit sector, and a proven ability to lead and manage services, projects and teams with intelligence and commitment. 

Suzanne has significant senior operational management and change management experience, having implemented major organisational strategic initiatives in complex environments and operationalised new health and community services and large and complex programs requiring engagement with multiple stakeholders. This has resulted in delivering service innovation, and driving new business models that enhance service delivery and client outcomes. 

She works within multiple and complex regulatory and policy frameworks to deliver outcomes and drive continual improvement and innovation using data, systems and process approaches.  

Suzanne has a leadership style that aims to increase the capacity of individuals and teams who rely on highly-tuned relationships and emotional intelligence to achieve professional, organisational, and client success. Suzanne’s diverse background of roles over the last 30 years include teaching, psychology, research, project management and contract management. Earlier in her career, she worked in the retail and insurance sectors. 

Suzanne holds tertiary qualifications in Psychology and Education and is a certified project manager (PRINCE 2) and workforce trainer. She is the recipient of major awards including the Royal Children’s Hospital (RCH) Melbourne Team Award for Excellence in Service Innovation for the design and delivery of innovative models of service provision for young clients experiencing mental health issues.

Suzanne is an experienced researcher, having undertaken a 3-year Psychology PhD Scholarship Program with RMIT University in partnership with the Victorian Education Department. This provided the opportunity, as part of her research, for her to work closely with community leaders and families from refugee backgrounds and schools across Melbourne. In former roles, Suzanne has also partnered with other health services in undertaking significant mental health research projects, including the RCH Melbourne and Orygen.

Suzanne’s clinical mental health credentials and direct experience working with clients and significant trauma, brings both credibility and risk management expertise to the operational management roles she now performs within community and mental health programs and services. Suzanne has held senior risk and quality portfolios, both at RAV and at other organisations at a national level.

Prior to joining RAV, Suzanne worked with headspace National, performing in senior operational management roles including Business Transition, Contract Management and Capital Works (establishment of new headspace centres) and project management roles where she led national-level projects. This included the establishment of the headspace Youth Early Psychosis Program (hYEPP) with the provision of 9 hYEPP services nationally and a total of 19 new centres across Australia. The hYEPP was a world-first implementation approach to the establishment of Early Psychosis Prevention and Intervention Centres (EPPICs) for young people.

The roles Suzanne has held over the past 30 years are extremely diverse. This has uniquely positioned her to operate both strategically and operationally in applying her technical skills to support her staff, clients and other key stakeholders.




Professor Lyn Littlefield OAM - President

Lyn has recently retired after 17 years as the Executive Director of the Australian Psychological Society, the peak professional body for psychologists in Australia. Lyn still serves on a number of Federal Government expert advisory and reference groups concerned with health and mental health policy, and service delivery. Lyn was formerly Head of the School of Psychological Science, La Trobe University and Inaugural Director of the Victorian Parenting Centre. She is a clinical psychologist specialising in couple, child, family and group therapy, as well as conflict resolution. She is a Fellow of the Australian Institute of Company Directors (AICD) and the Australian Institute of Management. Lyn has been a Board Member since 1993, was Vice-President from May 2013 and has been President of the RAV Board since October 2014.


Ms Kaye Frankcom

Kaye is a highly accomplished businesswoman and leader in the health sector. She is an endorsed clinical and counselling psychologist, consultant to the insurance industry, in-demand speaker and trainer, and has held national roles in psychology regulation and professional standards. She has operated a successful group psychology practices over her 30+ year career. Kaye is a well-known mentor and supervisor to early career psychologists. She currently operates a consulting company offering business advice and coaching to psychology practices. She was an appointee to the first Psychology Board of Australia. Her current appointments include Independent Chair of the Expert Advisory Group on Mental Health (North Western Melbourne Primary Health Network), NED on the Osteopathy Australia Board. Kaye chairs the Clinical Governance Committee. She joined the RAV Board in 2016.


Mr Michael Hunt

Michael has practiced as a mediator for more than 30 years and was instrumental in the setting up of the family mediation system in Australia. During the 1990s, Michael was Director of the Family and Child Mediation Service at RAV. He was CEO of RAV from 2001 until he retired in 2010. He is a former Board member of Family Relationships Services Australia. Michael remains an Accredited Mediator under the National Mediator Standards Board and a Clinical Member of the Australian Association of Family Therapists. Now in semi-retirement, he remains active in the sector, providing consulting services to Bond University’s Dispute Settlements Centre, The College of Law and various not-for-profit organisations. Michael joined the RAV Board in 2018.


Ms Ronda Jacobs

Ronda is CEO of Carrington Health and healthAbility community health services. Previously, she has held the roles of Managing Director Australia and South East Asia for Catalent Pharma Solutions, as well as General Manager Australia and South East Asia, and Director Business Development for Cardinal Health (Catalent). Ronda has broad strategic, leadership, marketing and financial credentials and a strong background in Board governance and compliance. She is passionately committed to improving the health and wellbeing of Australian families, with a reputation as an energetic, innovative and strategic thinker in both the private and not-for-profit sectors. She has considerable Board experience, including with the Family Access Network, Greater Metropolitan Cemeteries Trust, TRY Australia, the Regulatory Policy Committee of the Australian Self Medication Industry and Inner East Primary Care Partnership. Ronda was a member of the RAV Board from 2005 to 2013. She re-joined the Board in 2018.


Mr John Lovell

John has more than 25 years’ experience in the IT industry, both within Australia and internationally. His experience covers IT projects for the introduction of ATMs and EFT/POS within Australia, pay TV systems, broadband services and other significant IT-related projects. Prior to returning to Australia, John was based in Hong Kong, where he was responsible for the IT infrastructure for the Walt Disney Company across Asia Pacific. John has also worked within the education sector, assisting with the integration of IC&T and innovation to effect positive learning outcomes. He joined the RAV Board in 2008.


Mr Michael Shaw

Michael is a Managing Director at BlueMount Capital Group, and Executive Chairman of BlueMount Capital (Beijing) Co, Ltd. BlueMount Capital is the leading mid-tier investment banking and corporate advisory firm in Australia. Michael has extensive knowledge of both the commercial and not-for-profit sectors. He specialises in assisting mid-tier, growth-oriented private businesses to move through all phases of their life cycle, including creation, growth, transitioning and exit. He is highly experienced across several industry sectors and also in cross border transactions including mergers and acquisitions, international public offerings, divestments and private capital placements. Michael has 30 years’ Board experience with 10 organisations, including serving as a member of a key Australian Psychological Society Board Committee for 19 years, of the Relationships Australia National Board for 10 years including as President for four years, and as Executive Chair of Australia's leading healthcare and pharmaceutical recruitment, contract sales and marketing firms. Michael was a member of the RAV Board from 1990 until 2015, before re-joining the RAV Board in 2018.


Professor Colin Royse

Colin is the Academic Director of Custom and Professional Education, at the Faculty of Medicine, Dentistry and Health Sciences, The University of Melbourne. He is also the Co-director of the Mobile Learning Unit, Melbourne Medical School, and Co-Director of the Ultrasound Education Group, Department of Surgery. He has been involved in digital learning for nearly 20 years, and has developed innovative pedagogies for light-touch and flipped-classroom learning. In clinical practice he is a cardiothoracic anaesthetist at the Royal Melbourne Hospital and has research interests in transoesophageal and transthoracic echocardiography, pain management in cardiac surgery, cognition, and quality of recovery after anaesthesia and surgery. Colin joined the RAV Board in 2020.


Professor Helen Rhoades OAM

Helen is an Honorary Professorial Fellow at the University of Melbourne Law School. She is a past Chair of the Family Law Council (2010-2016) and Commissioner at the Australian Law Reform Commission (2017-2018) and a current member of the Editorial Board of the Australian Journal of Family Law. She has written extensively on the family law system, including editing two collections on family law and children, and has led a number of national socio-legal research projects on family law issues. Professor Rhoades was admitted to practice as a Barrister and Solicitor of the Supreme Court of Victoria and entered in the Register of Practitioners at the High Court of Australia in April 1994.

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