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Research & evaluation

Research and evaluation underpins our work.

An evidence-informed approach to practice and service design involves integrating the best available research and data evidence with practitioner expertise, in the context of client characteristics and need.

The collection of routine outcome measurement and client feedback is embedded in each of our practice frameworks to improve clinical decision-making and effectiveness. We also undertake additional targeted research in areas that affect our clients, through which we aim to inform policy and trends within the sector.

Our impact

We regularly evaluate our programs and services, and we collect and welcome client feedback. Positive outcomes have been reported by the majority of clients accessing our services in the following outcome domains:

  • Mental health and wellbeing
  • Family functioning
  • Personal and family safety
  • Child wellbeing
  • Connection and belonging
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Social Impact Report and How we create change

In 2023 we launched our inaugural Social Impact Report and a new 'How we create change' animation video, which are available to view on our dedicated Social Impact website.


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