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Feedback

Your feedback matters to us

Relationships Australia Victoria (RAV) is committed to providing quality services and we welcome feedback from our clients. Feedback is very important to our organisation as it assists us to better identify client needs, ensure quality and continuously improve our services. You can provide feedback by telling our administration staff or your practitioner.   Alternatively, you can provide feedback here by completing the below form.

 

Feedback

Our staff value positive feedback from clients.

We also welcome general feedback about our services, or ideas about how we could improve our services and centres.

 

Complaints

You have the right to make a complaint if you are not satisfied with the service you received from us. This includes whether you are dissatisfied with the behaviour of a staff member, or the way in which you were provided with the service.

FAQS

There are several possible outcomes:

  • There may be a change to the way services are delivered to you
  • The matter may be resolved without significant changes to service delivery
  • Changes may be made to our policies or practices
  • An apology will be offered to you if appropriate
  • Matters of a criminal nature will be referred to Victoria Police
  • We will advise you regarding further options if you are not happy with the outcome of your complaint

To inform us of a positive experience, or to provide feedback that could result in an improvement to one of our services or programs, speak directly to the staff member who works with you.

Alternatively, you can complete a Feedback Form on this page.

We want to hear from you if you:

  • Believe the services we are providing don’t meet your needs
  • Aren’t happy about the way you have been treated
  • Feel your rights have not been taken into account
  • Have a suggestion about how we can improve our service
  • Have enjoyed a particularly exceptional service

Your feedback will help us improve what we do and it may also help us to provide a better service for many other people too.

If you have any questions about how to give feedback or make a complaint, or would like more information, please speak with your practitioner or a RAV staff member.

To contact our Complaints Officer directly:

  • Phone: (03) 8625 3666

  • Email: feedback@rav.org.au 

  • Write to us:
    Relationships Australia Victoria
    P.O. Box 180, 2 Prospect Hill Road Camberwell VIC 3124

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Personal information collected by Relationships Australia Victoria is treated as confidential and is protected by the Privacy Act 1988. All personal information that is collected is stored securely and made safe from unauthorised access, loss, misuse, modification or disclosure. More information is available at www.rav.org.au/privacy. Please tick the box to confirm that you understand and give permission. *

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