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Accessing telephone and video services

The resources below are designed to help you know what to expect when accessing a Relationships Australia Victoria (RAV) service via telephone or video-conferencing, including some practical things to be mindful of.

Please read the document below which is relevant to the service you will be receiving:

If you have any questions, you can ask your practitioner at the start of your session, or email the centre you're in contact with prior to your session.


Client information statements

You may already have received a copy of one (counselling clients) or both (FDR clients) of the following information statements below when you booked your session. We recommend reviewing these prior to your session as they include information about RAV and our services, your rights as a client, and what you can expect from us.

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