Return home
Contact us
Four people sitting on chairs talking with each other.

Managing Difficult Conversations

Difficult conversations can be uncomfortable.

In this online workshop you will learn how to apply skills to prepare for difficult conversations, and strategies to help you to manage your emotions and support others in the conversation.

This workshop will also explore and unpack effective communication skills and common conflict management styles.

Learning outcomes

By the end of this workshop, participants will be able to:

  • apply skills to prepare for a difficult conversation
  • demonstrate an understanding of effective communication skills
  • demonstrate an understanding of how and why people react to difficult situations physically and emotionally
  • apply strategies to manage emotions
  • demonstrate an understanding of common conflict management styles.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

Registration information

  • Registrations for scheduled workshops close 48 hours before the event.
  • Workshops must be paid for at least 2 business days before the training date, or your registration will be cancelled. 
  • If paying by invoice, proof of payment needs to be provided at least 24 hours ahead of the event.

Training Workshops Cancellation Statement [PDF, 1MB] 

Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected]


No workshops are currently scheduled. Please contact us directly to express your interest.

We can provide this workshop either online or face-to-face.
You may also be interested in
Quick Exit