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Constructive and Cooperative Conduct in Challenging Communications

This webinar will help its participants to understand the elements of effective communication, recognise others and self in communication interactions, manage and understand conflict, operate constructively, and have cooperative interactions that lead to a shared positive outcome in challenging situations.

This webinar recording examines:

  • what effective communication looks like
  • identifying and understanding origins of conflict.
  • the position of the ‘other’ and ‘self’ in difficult interactions.
  • conflict management styles and techniques.


About the presenter

Jayne Ferguson is the Centre Manager Ballarat at Relationships Australia Victoria (RAV), and a clinician, certified trainer/educator, presenter and clinical supervisor. She has worked in the community and government sector for 25 years and has been working at RAV for the past 15 years. She sees relationships as the cornerstone of life and has a passion for helping people have respectful, meaningful, and fulfilling relationships.


Purchase information

When you click to purchase, you will be taken to our payment gateway. Once you complete your purchase you will receive an email detailing how to access your recording in our Moodle Learning Management System.

Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected]


This webinar was recorded in May 2021.


This 1.5-hour pre-recorded webinar can be accessed at any time.

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