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Casual Counsellor: Self-Paced Course

About this course

Taking on the role of ‘casual counsellor’ with colleagues, employees or friends can be challenging, but having some basic counselling skills can help you and them to manage these tough conversations and times.  

At some stage during their careers, most people will find themselves needing to support a colleague, friend or employee who is experiencing a difficult situation or issue. It can be hard to know what to say and how to respond if you’re not in a clinical role.  

However, having the skills to confidently provide support and identify when further external support is needed can make a significant difference. These skills can be helpful to supporting staff members, employees, colleagues, friends, students or parents in education settings or clients in non-clinical situations. 

At the end of this course, learners will be able to: 

  • identify when someone is not coping emotionally 
  • decide when it’s appropriate to intervene or assist 
  • demonstrate basic counselling skills including listening, using empathy, questioning and reframing 
  • apply strategies for regulating your own reactions and identify when you need to practise self-care.

Ideal for

This comprehensive self-paced course is ideal for staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

Course structure

  • The course will take approximately 3 - 4 hours to complete. 
  • Throughout the course, you’ll participate in learning activities that will help you to apply the course content to your own context. This integrated and practical approach to learning will enable you to go back to your workplace with new and innovative learnings that can be implemented straight away. 
  • You will have access to the course content for 12 months from the date you commence the first module. 

After completing this course you’ll receive the following course completion awards: 

  • A certificate of completion for your records 
  • A digital micro-credential badge. 

The digital micro-credential badge can be displayed on your LinkedIn profile, resume, CV or email signature, to share your accomplishment with colleagues and professional networks.


Accessing this course

When you register: 

  • you'll be taken to our payment gateway to complete your registration 
  • a new account will be automatically created for you in our Learning Management System (Moodle). This will be your online learning hub, where you can access this course and all our upcoming training and professional development programs. If you have joined one of our events before, you should already have an account.  
  • if you have forgotten your username or password, you can reset these on the Moodle log in page


Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected] 


This self-paced course is available anytime.

$250 including GST
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