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Managing Challenging Behaviours: Micro-Course

About this course

This 5 to 10-minute micro-course gives you free access to a sample from our longer Managing Challenging Behaviours’ self-paced course. In this sample you will gain strategies that you can use to defuse situations when clients, colleagues or community members are exhibiting strong emotions and/or difficult behaviours. 

After completing this micro-course you’ll receive the following course completion awards: 

  • A certificate of completion for your records 
  • A digital micro-credential badge. 

The digital micro-credential badge can be displayed on your LinkedIn profile, resume, CV or email signature, to share your accomplishment with colleagues and professional networks. 


Ideal for

This free micro-course is ideal for staff considering registering for our comprehensive 'Managing Challenging Behaviours' self-paced course and wishing to explore a sample. It suits a range of workers in community organisations, social services, schools or businesses dealing with challenging clients or colleagues.


Accessing this course

When you register: 

  • you'll be taken to our payment gateway to complete your registration, the price will be $0. 
  • a new account will be automatically created for you in our Learning Management System (Moodle). This will be your online learning hub, where you can access this course and all our upcoming training and professional development programs. If you have joined one of our events before, you should already have an account.  
  • if you have forgotten your username or password, you can reset these on the Moodle log in page


Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected] 


This free micro-course is available anytime.

Free of charge
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