Conflict occurs when there is a perceived difference between the interests of the parties concerned and a belief that both sets of interest cannot be met simultaneously.
In the workplace, this can happen quite regularly as many people work in teams and need to complete tasks together.
This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies.
We will also provide some useful approaches to negotiation that assist parties to reach a mutually beneficial outcome.
Learning outcomes
In this workshop, participants will gain:
- an understanding of conflict, and the indicators of conflict
- an understanding of your own response to conflict
- conflict management strategies and ways to apply them to different situations in the workplace
- skills to implement a collaborative and solution-focused approach to conflict management
- a structured conflict resolution and negotiation process to help achieve positive outcomes
- self-care strategies and ways to manage the emotional response of being involved in conflict.
Ideal for
Anyone leading teams or managing staff in the workplace.
About the presenters
Astrid Horter is the Program Leader Family Dispute Resolution (FDR) and Mediation Training at Relationships Australia Victoria (RAV). She holds tertiary qualifications in law and psychology and is an experienced FDR Practitioner (FDRP) and child consultant. Astrid coordinates RAV’s Graduate Diploma of FDR, Mediation Training Course, and delivers training for RAV and external organisations. Astrid has extensive experience working in community organisations as a clinical supervisor, trainer and manager.
John Ravesi is a highly experienced FDRP, mediator, counsellor and coach. He is currently a Trainer/Assessor within the FDR and Mediation Training Program at RAV and delivers a variety of programs to external organisations. He has held multiple senior leadership, supervisory and clinical roles in a variety of community organisations.
Workshop requirements
Please note, in order to participate in this workshop, you will need access to the following:
- Desktop or laptop computer
- Reliable internet connection
- Headphones
- Microphone/speakers
- Webcam (built in to your computer, or input separately)
Other information
- When you click to register, you will be taken to our new and improved payment gateway. Once you complete your registration you will receive an email detailing how to access your learning event in our Moodle Learning Management System.
- Registration cut-offs:
- Workshop registrations will close two business days before the event.
- Workshops must be paid for at least two business days before the training date, or your registration will be cancelled.
- Training Workshops Cancellation Statement [PDF, 1MB]
Contact us
Training and Development Team
Phone: (03) 8573 2222
Email: ravtraining@rav.org.au