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Negotiation and Conflict Management in the Workplace

Negotiation and Conflict Management in the Workplace

Conflict occurs when there is a perceived difference between the interests of the parties concerned and a belief that both sets of interest cannot be met simultaneously.

In the workplace, this can happen quite regularly as many people work in teams and need to complete tasks together. This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies. We will also provide some useful approaches to negotiation that assist parties to reach a mutually beneficial outcome.

Learning outcomes

In this workshop, participants will gain:

  • an understanding of conflict, and the indicators of conflict
  • an understanding of your own response to conflict
  • conflict management strategies and ways to apply them to different situations in the workplace
  • skills to implement a collaborative and solution-focused approach to conflict management
  • a structured conflict resolution and negotiation process to help achieve positive outcomes
  • self-care strategies and ways to manage the emotional response of being involved in conflict.

Ideal for

Anyone leading teams or managing staff in the workplace.

About the presenters

Astrid Horter is the Program Leader Family Dispute Resolution (FDR) and Mediation Training at Relationships Australia Victoria (RAV). She holds tertiary qualifications in law and psychology and is an experienced family dispute resolution practitioner (FDRP) and child consultant. Astrid coordinates RAV’s , Mediation Training Course, and delivers training for RAV and external organisations. Astrid has extensive experience working in community organisations as a clinical supervisor, trainer and manager.

John Ravesi is a highly experienced FDRP, mediator, counsellor and coach. He is currently a Trainer/Assessor within the FDR and Mediation Training Program at RAV and delivers a variety of programs to external organisations. He has held multiple senior leadership, supervisory and clinical roles in a variety of community organisations.

Adrien March is an FDRP with a broad base of skills and experience, including mediation practice, training and dispute resolution research. Her practice experience covers mediating using facilitative and transformative models in the FDR and National Mediation Accreditation System (NMAS) schemes. Adrien’s specialisations include working with rainbow families and high-conflict disputes. Her training expertise includes course development and conducting FDR and NMAS training, coaching and evaluation for RAV and other organisations.

Registration information

  • Registrations for scheduled workshops close 48 hours before the event.
  • Workshops must be paid for at least 2 business days before the training date, or your registration will be cancelled. 
  • If paying by invoice, proof of payment needs to be provided at least 24 hours ahead of the event.

Training Workshops Cancellation Statement [PDF, 1MB] 

Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected]


No workshops are currently scheduled. Please contact us directly to express your interest.

We can provide this workshop either online or face-to-face.
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