For professionals
Information for professionals and service providers
We are committed to providing services in ways that meet the needs of our clients.
Across our organisation and in many of our specific services, we work closely and collaboratively with professionals and other service providers. Information on our referral and intake processes is provided below, along with our training and professional development opportunities, workplace support services, and free resources for professionals. We also share information on our research and evaluation activities, which we undertake to ensure the effectiveness of our services, and to contribute to organisational and sector-wide practice improvements.
Referral and intake information
Research and impact
Our services are guided by a focus on evidence-based practice and we’re committed to undertaking targeted research in areas that impact our clients and influence the sector and government.
We regularly collect feedback, measure client outcomes, evaluate service effectiveness and use this data and feedback to improve our services.
We also encourage you to access and share our free research summaries which detail the outcomes of key projects and initiatives relating to our services, clients and community needs.
Workplace support services
Conflict resolution
We support workplaces that are currently experiencing or are likely to experience conflict between employees, managers or members of governance committees.
Critical incident debriefing
We offer group debriefing, individual counselling and management training to help workplaces and organisations respond to critical incidents.
Dads in the workplace
Delivered through our Support for Fathers initiative, this program provides workshops and peer sessions to help employers support dads at work.
Professional development and training
Our Centre for Learning and Innovation delivers sector-leading training that supports individuals, teams and workplaces to enhance the knowledge and skills you need to thrive.
In June 2026 we launched a new, dedicated learning website designed to make exploring professional development easier.