Quick Exit
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For professionals

Information for professionals and service providers

We are committed to providing services in ways that meet the needs of our clients.

Across our organisation and in many of our specific services, we work closely and collaboratively with professionals and other service providers. Information on our referral and intake processes is provided below, along with our training and professional development opportunities, workplace support services, and free resources for professionals. We also share information on our research and evaluation activities, which we undertake to ensure the effectiveness of our services, and to contribute to organisational and sector-wide practice improvements.

Referral and intake information

Referrals are not needed to access our services. However, we welcome warm referrals from other organisations, professionals and service providers where this will support clients. The following information sheets are designed for professionals who would like more information about referrals, intakes, and some of the specialised client groups who we support.

Research and impact

Our services are guided by a focus on evidence-based practice and we’re committed to undertaking targeted research in areas that impact our clients and influence the sector and government.

We regularly collect feedback, measure client outcomes, evaluate service effectiveness and use this data and feedback to improve our services.

We also encourage you to access and share our free research summaries which detail the outcomes of key projects and initiatives relating to our services, clients and community needs.

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Professional development and training

Our Centre for Learning and Innovation delivers sector-leading training that supports individuals, teams and workplaces to enhance the knowledge and skills you need to thrive.

In June 2026 we launched a new, dedicated learning website designed to make exploring professional development easier.

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