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The Accidental Mediator (1-day workshop)

The Accidental Mediator (1-day workshop)

There are many situations where you might find yourself in the middle of a conflict and want or need to intervene to support the parties to create a more collaborative, solution-focused space.

In this training you will learn about mediation principles, conflict resolution skills and strategies you can apply in a variety of settings where conducting a formal mediation process is not possible, but a structured and skilful intervention will be helpful.

Learning outcomes

During this training, participants will gain:

  • an understanding of conflict and different conflict resolution approaches, including mediation
  • an understanding of your own response to conflict and how to manage this
  • a structured conflict resolution and negotiation process to help achieve positive outcomes that can be applied in a range of different settings
  • strategies and micro skills to implement a collaborative and solution-focused approach to conflict management
  • self-care strategies and ways to manage the emotional impacts of being involved in conflict.

Ideal for

Community organisation practitioners and team leaders, school staff, health professionals, youth workers, child and family workers, and counsellors, and anyone wanting to find out more about mediation.

About the presenters

Astrid Horter is the Program Leader Family Dispute Resolution (FDR) and Mediation Training at Relationships Australia Victoria (RAV). She holds tertiary qualifications in law and psychology and is an experienced FDR Practitioner (FDRP) and child consultant. Astrid coordinates RAV’s Graduate Diploma of FDR, Mediation Training Course, and delivers training for RAV and external organisations. Astrid has extensive experience working in community organisations as a clinical supervisor, trainer and manager.

John Ravesi is a highly experienced FDRP, mediator, counsellor and coach. He is currently a Trainer/Assessor within the FDR and Mediation Training Program at RAV and delivers a variety of programs to external organisations. He has held multiple senior leadership, supervisory and clinical roles in a variety of community organisations.

Adrien March is an FDRP with a broad base of skills and experience, including mediation practice, training and dispute resolution research. Her practice experience covers mediating using facilitative and transformative models in the FDR and National Mediation Accreditation System (NMAS) schemes. Adrien’s specialisations include working with rainbow families and high conflict disputes. Her training expertise includes course development and conducting FDR and NMAS training, coaching and evaluation for RAV and other organisations.

Other information

  • When you click to register, you will be taken to our new and improved payment gateway. Once you complete your registration you will receive an email with further details about your training event.
  • Registration cut-offs: 
    • Workshop registrations will close two business days before the event.
    • Workshops must be paid for at least two business days before the training date, or your registration will be cancelled. 
  • Training Workshops Cancellation Statement [PDF, 1MB] 


Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected] 



9:30am-4:30pm AEST on Wednesday 6 July 2022

$385 including GST
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