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Negotiation and Conflict Management in the Workplace

Learn to manage workplace conflict in your role as team leader or manager.

Conflict occurs when people disagree about something and believe that only one person or party's interests can be met.  

In the workplace, this can happen regularly as people working in teams need to complete tasks together. This workshop will discuss practical strategies for managing conflict in different situations and provide you with skills to implement them.  

We will also provide useful negotiation approaches that can help people in conflict to reach an outcome that is agreeable to everyone. 

Learning outcomes

At the end of this workshop, you'll have gained: 

  • an understanding of conflict and how to identify it 
  • an awareness of your own responses to conflict 
  • conflict management strategies and how to use them in different workplace situations  
  • skills to implement a collaborative and solution-focused approach to conflict management 
  • a structured conflict resolution and negotiation process to help achieve positive outcomes 
  • self-care strategies and ways to manage emotional responses associated with being involved in conflict.

Ideal for

Anyone leading teams or managing staff in the workplace.

About the presenters

Astrid Horter is the Program Leader FDR and Mediation Training at Relationships Australia Victoria (RAV). She holds tertiary qualifications in law and psychology and is an experienced family dispute resolution practitioner (FDRP) and child consultant. Astrid coordinates the RAV CHC81115 Graduate Diploma of Family Dispute Resolution, as well as the Mediation Training Course, and delivers training at RAV and for external organisations. She has extensive experience working in community organisations as a clinical supervisor, trainer and manager. 

John Ravesi is a highly experienced FDRP, mediator, counsellor and provides individualised coaching in these areas of expertise. He is currently a trainer and assessor for RAV’s FDR and mediation training programs and delivers a range of programs to external organisations. He has held multiple senior leadership, supervisory and clinical roles within a variety of community organisations. 

Adrien March is an FDRP with a broad base of skills and experience, including mediation practice, training and dispute resolution research. Her practice experience covers mediating using facilitative and transformative models in the FDR and National Mediation Accreditation System (NMAS) schemes. Adrien’s specialisations include working with rainbow families and high-conflict disputes. Her training expertise includes course development and conducting FDR and NMAS training, coaching and evaluation for RAV and other organisations. 

Cath Tregillis is a highly experienced FDRP with qualifications in dispute resolution and family therapy. She has worked across community organisations as a manager, clinical supervisor and trainer and has provided mediation and restorative processes in family, community and workplace settings. She is currently a trainer and assessor within RAV’s FDR and Mediation training programs. 

Registration information

  • Registrations for scheduled workshops close 48 hours before the event.
  • Workshops must be paid for at least 2 business days before the training date, or your registration will be cancelled. 
  • If paying by invoice, proof of payment needs to be provided at least 24 hours ahead of the event.

Training Workshops Cancellation Statement [PDF, 1MB] 

Other information

Please note that you'll need access to the following to participate in this workshop: 

  • Desktop or laptop computer 
  • Reliable internet connection 
  • Headphones recommended 
  • Microphone/speakers 
  • Webcam (built in or external to your computer)

Contact us

Training and Development Team
Phone: (03) 8573 2222
Email: [email protected]


9:30am - 12:30pm AEST on Wednesday 11 September 2024

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